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Personal Data Processing Policy

Car2U, Ltd. is committed to protecting and respecting the privacy of website users www.car2u.pt and the platforms it manages.

With the entry into force on the 25th of May 2018, in all the Member States of the European Union, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Regulation on Data Protection – “RGPD”), it was necessary to implement and publicize this Personal Data Processing Policy, which underlies the commitment of Car2U, Lda. to respect and be responsible for the observance of the rules for the protection of personal data collected by them.

This Policy thus establishes the basis on which any personal data obtained or provided by the respective holders is processed on this portal. The term “personal data”, as used in this Policy, refers to certain information such as name, email address, address, telephone number or any other information that can be used to identify its holder.


By registering on the site www.car2u.pt and/or provide any personal data, the data subject is freely giving his explicit consent so that the personal data submitted can be processed for the purposes and under the terms described in this Policy and in accordance with the laws and regulations in force related to personal data.

Processing of personal data

The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, dissemination, diffusion, comparison, interconnection, limitation, erasure or destruction.

Some of the personal data are mandatory to provide the service and/or information in question. Turismo de Portugal will inform you of this obligation and in the event of lack or incorrect provision of the required data, Turismo de Portugal will not be able to provide the requested service and/or information. The provision of incorrect or inaccurate data is the sole responsibility of the respective holder.

Responsible for treatment

This website is the exclusive property of Car2U, Lda., Agência de Viagens, legal person n.º 504761315, headquartered at Rua Eng. Nobre Guedes, 19 – 6th Left. 1500-261 Lisboa, which is the entity responsible for processing personal data obtained or provided on the website www.car2u.pt. Contact can also be made through the following email addresses:

rp@car2u.pt, marketing@car2u.pt or backoffice@car2u.pt

Purposes of collecting personal data

Personal data collected on the website www.car2u.pt and/or on the platforms managed by Car2U, Lda. are subject to treatment in the following possible scopes:

Dissemination of the activity developed by Car2U, Lda., as well as its products and services;

Purchase of your products and services provided by Car2U, Lda.

Personal data may also be processed to respond to questions, suggestions or complaints submitted by the respective holder.

Rights of the holders of personal data

Under the terms and for the purposes of the provisions of articles 13 to 22 of the RGPD, Car2U, Lda. informs that any data in its possession can be consulted, limited in its treatment, rectified (due to inaccuracy, inaccuracy or incompleteness) by the respective holder and, in case the treatment was based on consent, the holder also has the right to request the deletion of data whose processing does not fit into one of the lawful situations provided for in article 6, paragraph 1, points b) to e) of the RGPD.

More information to Car2U, Lda. that, in cases where the processing depends on consent, the data subject has the right to withdraw his consent at any time. The withdrawal of consent does not compromise the lawfulness of the treatment carried out on the basis of the consent previously given.

The data subject also has the right to object to the further processing of their personal data, to be informed, upon request, about the purposes of the treatment, the categories of data involved, the identity of the recipients to whom they have been disclosed. and the period of storage of your personal data, as well as receiving the personal data concerning you and which you have provided and sending them to another controller (“data portability”).


Car2U, Ltd. may use subcontractors for the maintenance, accommodation and management of its computer systems and equipment, under the terms allowed by the legislation that regulates the processing of personal data, and these entities are obliged to maintain secrecy and guarantee security in relation to the data of the users of the website. www.car2u.pt, to which, for this purpose, they have access, not being able to use this data for any other purposes, or for their own benefit, nor relate them to other data they have.

In either case, Car2U, Lda. remains responsible for the personal data made available to it.

Communication and transfer of personal data

Personal data may be disclosed to the courts and other competent authorities, in the strict compliance with the provisions of the law, namely when they prove necessary for the resolution of disputes and for activities related to the protection of public security, defense and security of the State and the prevention, investigation or detection of criminal offenses.

Preservation of personal data

The period of time during which personal data are stored and kept varies according to the purpose for which the information is processed.

Car2U, Ltd. retains personal data only for as long as is necessary to achieve the purpose for which it was provided or to fulfill any contractual or legal obligations to which it is bound.

Thus, and whenever there is no specific legal requirement, the data will only be kept for the minimum period necessary for the pursuit of the purposes that motivated their collection or subsequent processing, under the terms defined by law.


Without prejudice to being able to submit complaints directly to Car2U, Lda., through the contacts made available for this purpose, the data subject can complain directly to the National Data Protection Commission (CNPD), which is the Control Authority in Portugal, using the contacts made available by this entity for this purpose.


Minors under 16 must obtain authorization from their parents or guardians before accessing or providing personal data on the website.
The responsibility for identifying the contents and pages accessed by minors under 16 rests with their parents or legal guardians.

Changes to this policy

Car2U, Ltd. reserves the right to, at any time, make adjustments or changes to this Personal Data Processing Policy, publishing such changes in its own means of disclosure.